Privacy Policy

Who We Are and How to Contact Us

Pramkolex provides career development education focused on UI/UX design. Our registered address is Southsea, Portsmouth, Southsea PO5 4EY, United Kingdom.

For privacy-related questions, contact us at:

• Email: [email protected]
• Phone: +441604622408
• Post: Southsea, Portsmouth, Southsea PO5 4EY, United Kingdom

What Information We Collect

The information we gather depends on how you interact with us. Here's what we might collect:

Information You Give Us Directly

When you fill out forms, sign up for programmes, or get in touch, we collect:

• Full name and preferred contact details
• Email address and phone number
• Educational background and work experience
• Career goals and reasons for joining our programmes
• Portfolio links or work samples (if you share them)
• Payment information (processed securely through third parties)

Information We Collect Automatically

When you visit pramkolex.com, we collect technical data through standard web technologies:

• IP address and general location (city level)
• Browser type and device information
• Pages you visit and how long you stay
• Referring websites and search terms
• Operating system and screen resolution

Information From Other Sources

Occasionally, we might receive information about you from third parties — like if you registered through a partner organisation or if someone referred you to us. We only accept this information when it's been shared lawfully.

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather has a purpose:

Purpose	Legal Basis	What This Means
Processing programme applications and enrolments	Contractual necessity	We need this to deliver the education you've signed up for
Communicating about your learning progress	Contractual necessity	Keeping you updated on assignments, feedback, and course changes
Sending marketing emails about new programmes	Legitimate interest	You can opt out anytime — there's an unsubscribe link in every email
Improving our website and course content	Legitimate interest	Analysing how people use our site helps us make it better
Complying with legal obligations	Legal requirement	Sometimes we're required by law to keep certain records
Responding to your questions and support requests	Contractual necessity	We can't help you if we don't know who you are

Who We Share Information With

Most of the time, your information stays with us. But there are some situations where we share it with others:

Service Providers

We work with companies that help us run our business. These might include:

• Email service providers for sending course updates and newsletters
• Payment processors for handling tuition fees securely
• Web hosting companies that keep our site running
• Customer support tools that help us respond to your questions
• Analytics services that show us how people use our website

These companies are only allowed to use your information to provide services to us. They can't use it for their own purposes.

Legal Requirements

If we're legally required to share information — say, in response to a court order or to prevent fraud — we will. But we'll only share what's absolutely necessary.

Business Transfers

If Pramkolex were ever sold or merged with another company, your information might be transferred as part of that process. We'd let you know if this happens.

International Data Transfers

Some of the companies we work with are based outside the UK. When we transfer your information internationally, we make sure it's protected by:

• Using services that comply with UK GDPR standards
• Signing data processing agreements with strong security requirements
• Checking that the destination country has adequate data protection laws
• Using standard contractual clauses approved by UK authorities

Your information receives the same level of protection no matter where it's processed.

How Long We Keep Your Information

We don't keep information longer than we need to. Here's our general approach:

Type of Information	Retention Period	Reason
Current student records	Duration of programme plus 6 years	Educational records and potential references
Application forms (unsuccessful)	12 months	In case you reapply or we have relevant openings
Marketing communications data	Until you unsubscribe	We stop immediately when you opt out
Website analytics	26 months	Standard analytics retention for trend analysis
Financial records	7 years	Required by UK tax law
General enquiry emails	3 years	Reference for ongoing conversations

After these periods, we securely delete or anonymise your information so it can't be linked back to you.

Your Rights Under UK Law

UK data protection law gives you several rights over your personal information:

Right to Access

You can ask us for a copy of the personal information we hold about you. This is free, and we'll usually respond within one month. Just email [email protected] with your request.

Right to Correction

If something we have on file is wrong or out of date, let us know and we'll fix it. Simple as that.

Right to Erasure

Sometimes called "the right to be forgotten." You can ask us to delete your information in certain situations — for example, if you withdraw consent or if we no longer need it. There are some exceptions (like if we're legally required to keep records), but we'll always explain our reasoning.

Right to Restrict Processing

You can ask us to temporarily stop using your information in certain circumstances — like if you're challenging whether the data is accurate.

Right to Data Portability

You can request a copy of your information in a commonly used format that you can transfer to another service. This applies to information you've provided to us directly.

Right to Object

You can object to us using your information for marketing purposes or when we're relying on legitimate interests. For marketing, we'll stop immediately. For other cases, we'll stop unless we have compelling reasons to continue.

Rights Related to Automated Decisions

We don't use automated systems to make significant decisions about you. But if we ever did, you'd have the right to ask for human review.

Security Measures

Protecting your information matters to us. Here's what we do:

Technical Safeguards

• SSL encryption for all data transmitted through our website
• Secure, password-protected databases with restricted access
• Regular security updates and patches to our systems
• Firewall protection and intrusion detection systems
• Encrypted backups stored in secure locations

Organisational Measures

• Staff training on data protection and security practices
• Access controls — people only see information they need for their role
• Regular audits of who accesses what information
• Clear policies on handling and storing data
• Confidentiality agreements with all staff and contractors

Third-Party Security

We carefully vet any company we work with to make sure they meet our security standards. All service providers must sign agreements that require them to protect your information properly.

That said, no system is completely secure. If we ever experience a data breach that affects you, we'll let you know promptly and explain what happened and what we're doing about it.

Cookies and Similar Technologies

Like most websites, we use cookies — small text files stored on your device that help our site work properly and give us information about how it's being used.

Essential Cookies

These keep the site functioning. For example, they remember your session when you're navigating between pages. You can't opt out of these without breaking the site.

Analytics Cookies

We use these to understand how visitors use our website — which pages are popular, where people spend time, and what isn't working well. This information is anonymised and helps us improve the site.

Marketing Cookies

These track your activity across websites to show you relevant adverts. We only use these if you've given consent.

You can control cookie settings through your browser, though blocking some types might affect how the site works. Most browsers let you view and delete cookies easily.

Children's Privacy

Our programmes are designed for adults (18 and over). We don't knowingly collect information from anyone under 18. If you're a parent who thinks we might have information about your child, please contact us immediately and we'll delete it.

Changes to This Policy

We review this privacy policy regularly and update it when needed. If we make significant changes, we'll let you know — either by email or through a notice on our website.

The "Last Updated" date at the top shows when we last revised this document. It's worth checking back occasionally to stay informed about how we're protecting your information.

Your Right to Complain

If you're unhappy with how we've handled your personal information, please tell us first. We'll do our best to sort things out.

But you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF